Capabilities
The full catalogue of call-centre capabilities, each marked honestly as shipped or planned.
Where to find it
⚙️ Settings › Capabilities (/features)
Open this screen
Steps
- Open “Capabilities” in the sidebar (Full mode), or “Browse all features” on “Help & support”.
- The tiles at the top count the capabilities, how many are “Shipped” and how many are “Planned”.
- Type in the search box, or narrow the list with “Every module”, “Every tier” and “Shipped and planned”.
- Each entry shows its name, a short description and a “Shipped” or “Planned” badge.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Every module | Shows one module only. | Every module |
| Every tier | Shows one tier only. | Every tier |
| Shipped and planned | Choose Shipped only or Planned only. | Shipped and planned |
Troubleshooting
The catalogue does not load
“The capability catalogue could not be loaded.” Reload the page.
The list is empty
“Nothing matches those filters.” Clear the search or reset the filters.
Tips
- “Shipped” means it works in this application today; “Planned” means it is specified and not yet built.
Good to know
- The page is readable without signing in.