How to use AI-SNS.IO CALL

Sign up on this website. Your workspace starts on the free plan, so you can set everything up and test it on screen without paying.

1. Open the sign-up page from the button at the top of this page.
2. Enter your name, your business name and your industry.
3. Enter your work email and choose a password.
4. Create the account, then follow the instructions on screen to sign in.

Easy mode shows the screens most owners need. Full mode shows the whole call-centre console, such as queues, the dialler and reports. Your choice is remembered.

1. At the top of the screen, press Full mode to see the whole console.
2. Press Easy mode to go back to the simpler screens.

The screens can be shown in 29 languages. This changes your own screens only, not what callers hear.

1. Open the language menu.
2. Choose your language. The screens switch straight away.

The setup wizard takes you through six steps, one at a time: a phone line, a template, business hours, conversation patterns, a test, and switching the rules on. Conversation patterns and the test are optional.

1. Open Setup wizard from the menu.
2. In Choose a phone line, pick the line callers will reach, or create one.
3. In Choose a template, apply a template or let the AI draft one.
4. In Business hours, set the days and times you are open.
5. Press Next to move on to the next step.

A phone line keeps its own messages, business hours and voice. You can create a line before it has a phone number. Administrators and managers can do this.

1. Open Setup wizard and stay on the first step.
2. Press New phone line.
3. Type a name in Line name.
4. Press Create line.

A template is a ready-made call flow for your kind of business: the greeting, the options callers can ask for, and what the AI says for each one. You can change every word after applying it.

1. In the setup wizard, open the Choose a template step.
2. Press Start from a template.
3. Browse the templates by category and look through the whole flow.
4. Press Apply this template. If the line is already live, you are asked first.

Describe your business in a sentence or two and the AI drafts the business-hours and after-hours messages. Phone numbers and email addresses are removed before anything is sent to the AI.

1. In the template step, press Create with AI.
2. Describe your business and what callers usually ask.
3. Press Create draft. This can take up to 20 seconds.
4. Check the draft, then press Apply to this line.

Each line has a business-hours message and an after-hours message. Calls during your hours get the first one, and other calls get the second.

1. In the setup wizard, open the Business hours step.
2. Set the opening and closing times, then tick the days under Open on these days.
3. Or choose Open 24 hours: every call then gets the business-hours message.
4. Press Save business hours. Your messages are not changed.

Calls to a line start in its main language, Japanese unless you choose another. When a caller speaks another of the 29 languages, the AI replies in that language.

1. In the setup wizard, open the Choose a phone line step and pick the line.
2. Choose a language under Main language for calls. It is saved straight away.

Every message on a line can be edited, both during and outside business hours. Routing calls to teams or queues is done in Full mode.

1. Open Feature settings from the menu.
2. Choose the phone line.
3. Press Edit next to the message you want to change.
4. Change the words and save.

Conversation patterns are sample sentences a caller might say, each with the option it should reach. The AI can write them from the line’s template, and the screen shows how many reach the right option.

1. In the setup wizard, open the Conversation patterns step. The line needs a template first.
2. Let the AI write sample sentences for your industry.
3. Check the option each sentence reaches, shown after Goes to:.

A test call on screen plays your line’s messages and lets you talk to the AI. Nothing is dialled, and it uses no credits.

1. In the setup wizard, open the Test incoming and outgoing calls step.
2. Choose Talk to the AI.
3. Press Speak and talk into your microphone, or type what a caller would say and send it.
4. Listen to the AI’s reply. You can start over at any time.

This rings your own phone with the line’s saved messages. It is a real, billed call, and it needs the phone connection, which is still being prepared. Until then the button stays off and says why.

1. In the setup wizard, open the Test incoming and outgoing calls step.
2. Enter Your phone number.
3. Press Call my phone with this line and answer your phone.

The last step of the setup wizard switches the line’s rules on. Calls follow them only once the phone line is connected to the phone network, which is still being prepared; the screen says so.

1. In the setup wizard, open the Use the rules on live calls step.
2. If anything is missing, the screen lists what to finish first.
3. Press Use these rules on live calls and confirm.

Listen to the voices and choose the one your AI receptionist speaks with. Each phone line can have its own voice; a line without one uses the workspace voice. Managers and administrators make this choice.

1. Open AI voices from the menu.
2. Press Listen to a sample to hear a voice.
3. Press Use this voice to make it the workspace voice.
4. To give a line its own voice, choose it under Voice per phone line.

Phone call history lists each call with its result, and with the voicemail text, summary or recording when the call has one. Owners and administrators can play recordings.

1. Open Phone call history from the menu.
2. Choose the Period to show.
3. Choose Missed to see the calls that may need a call back.
4. Press Play recording when a call has a recording.

The phone book is shared by everyone on your team.

1. Open Phone book from the menu.
2. Press Add contact.
3. Enter the name, company and phone number, then save.

Payment is not open yet, and nothing is charged here. An owner or administrator sends a request, and the change takes effect once the operator approves it.

1. Open Plan & options from the menu.
2. Press Apply for this plan on the plan you want.
3. Add a message if you like, then press Send request.
4. While it is waiting, you can press Withdraw request to cancel it.

Deleting your account is permanent. Organisations that only you own are closed.

1. Open Account from the menu.
2. Under Delete account, enter your Current password.
3. Type DELETE in Type DELETE to confirm.
4. Press Delete my account.