AI voices: fixing common problems

Fix the messages the AI voices page can show.

Where to find it

Voice › AI voices

"Too many previews. Please try again in a little while."

The workspace made 30 new samples within an hour. Wait a while; samples already made still play.

"The voice could not be generated."

The voice provider did not return audio. Try again, or pick a voice from another provider.

"The sample could not be played. Check that sound is on, then try again."

Unmute the device and the browser tab, then press the button again.

A provider card says API key not set (an administrator can set it).

Its voices cannot be chosen until an administrator sets that provider's key. Use another provider meanwhile.

A provider card says Turned off by the administrator.

That provider is switched off for the service. Choose a voice from another provider.

"This voice does not speak that language."

Set Country / language to a language the voice speaks, or pick another voice.

"Only workspace managers can try their own sentence."

Ask a workspace manager, or press Listen with these settings to hear the built-in sample.

"No voice-cloning provider is set up on this service yet."

Cloning needs the service's xAI or ElevenLabs key. Ask the service operator.

"This organisation already has the most cloned voices it can keep. Delete one first."

Delete a cloned voice you no longer use, then clone again.

"The microphone could not be opened. Allow microphone access in the browser and try again."

Allow the microphone for this site in the browser's address bar, then press Record again.