Give a phone line its own voice
Make one phone line speak with a different voice from the rest of the workspace.
Where to find it
Voice › AI voices
Open this screen
Steps
- Open Voice › AI voices and scroll to Voice per phone line.
- Find the line by its name and number.
- Open the list next to it and choose a voice, grouped by provider.
- The change saves at once and a toast says Saved. Choose Same as the workspace voice to undo it.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Voice per phone line | The voice calls on this line speak with. | Same as the workspace voice |
Tips
- A Vapi voice chosen for a line elsewhere is listed by name here; change it in the Vapi section.
Good to know
- The card shows only when the workspace has at least one phone line.
- Only workspace managers can change it.
Related how-tos
- Choose the AI's voice Pick the voice your AI agent speaks with on calls for the whole workspace.
- Phone lines See every phone line, whether your AI agent answers it, and open a line to set its number, AI agent, language, hours and who callers are put through to.
- Agent voice Set up one AI agent's voice conversations: its prompt, call voice, engine, transcriber, messages, limits and quick replies.