Recognition settings
Decide how sure a match must be before a name is shown, and how long labelled transcripts are kept.
Where to find it
Voice › Voice profiles
Open this screen
Steps
- In the sidebar, open Voice › Voice profiles.
- Scroll to Recognition settings.
- Set Match threshold (1-100). Below it a speaker keeps their letter; higher means fewer wrong names and more letters.
- Set Keep transcripts with speaker labels (days).
- Press Save.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Match threshold (1-100) | How close a voice must be to a voiceprint to be named. | 70 |
| Keep transcripts with speaker labels (days) | 1 to 3650 days, then they are deleted. | 30 |
| Keep this organisation's calls out of live speaker separation | Shown only while live speaker separation is on. | Off |
Troubleshooting
"The match threshold must be a whole number from 1 to 100."
Enter a whole number in that range.
"Keep transcripts for 1 to 3650 days."
Enter a number of days in that range.
Tips
- If a service-wide retention rule is shorter, What is stored shows the shorter number of days.
Good to know
- Only workspace managers see this card.