Voice profiles
Register known voices, with consent, so call and meeting transcripts show their name instead of Person A.
Where to find it
Voice › Voice profiles
Open this screen
Steps
- In the sidebar, open Voice › Voice profiles.
- Check the setup card at the top: Ready or Needs setup for speaker labels and for voice recognition.
- Press Add a voice profile, fill in the name and type, tick the consent box and press Save with consent.
- Press Record a sample on the profile, record about 20 to 30 seconds or upload a file, and press Save voiceprint.
- Open a call or meeting and press Label speakers; known voices are shown by name.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Add a voice profile | A person's name, type (Client or Staff), an optional contact, and their consent. | — |
| Record a sample / Add a sample | Makes a voiceprint from 20 to 30 seconds of the person speaking. | — |
| Delete voiceprint | Deletes the voiceprint; the name and consent record stay. | — |
| Consent withdrawn | Records the withdrawal and deletes the voiceprint and the profile. | — |
| Recognition settings | Match threshold (1-100) and how many days transcripts with speaker labels are kept. | 70, 30 days |
| Search transcripts | Finds words or a name in transcripts with speaker labels. | — |
| Consent records | For whom, recorded by, given, withdrawn, voiceprint deleted. | — |
Tips
- The What is stored card lists exactly what is kept and for how long.
Good to know
- Only workspace managers can add profiles or record samples.
- Phone calls are labelled from their recording after the call; live labels need the operator's live speaker separation.
Related how-tos
- Add a voice profile with consent Register a client's or staff member's voice profile and record their consent.
- Add a voice sample to a profile Record or upload a short sample so the profile gets a voiceprint.
- Speaker labels: who said what See who spoke when in a call's or meeting's recording, by name for known voices, and correct a label.
- Recognition settings Decide how sure a match must be before a name is shown, and how long labelled transcripts are kept.
- Delete a voiceprint or note withdrawn consent Remove a person's voiceprint, or record that they withdrew consent.
- Voice profiles: fixing common problems Fix the messages the Voice profiles page and speaker labels can show.
- Search transcripts with speaker labels Find what someone said across labelled call and meeting transcripts.