Speaker labels: who said what
See who spoke when in a call's or meeting's recording, by name for known voices, and correct a label.
Where to find it
Calls › Call history
Open this screen
Steps
- Open Calls › Call history and open a call that has a recording (for a meeting, open it in Meetings).
- In Transcript with speakers, press Label speakers (for a meeting, choose its recording file first). Wait while it says Labelling speakers…
- Read the lines: each starts with the time and the speaker, Person A, B… or a known person's name. Use Search the transcript to find words.
- To fix a label, press Correct on the speaker, choose the person in Who is this?, optionally tick the box to learn this voice, and press Save.
- Press Download .txt or Download .csv to keep a copy.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Label speakers / Label speakers again | Labels the recording's speakers. Managers only. | — |
| Correct | Sets who a speaker is; can also add that voice to the person's profile. | — |
| Search the transcript | Filters the lines. | — |
Troubleshooting
"Speaker labels need setup."
No speech-to-text key is configured for the service, so speakers are not labelled. Ask the service operator.
"Speakers are still being labelled. Try again when it finishes."
Wait until labelling finishes.
"That recording is too large (25 MB at most)."
Upload a shorter or smaller meeting recording.
Tips
- Without voice recognition, speakers are shown as Person A, B, C.
- The percentage next to a name shows how close the match was.
Good to know
- Only workspace managers can label or correct speakers.
- Phone calls are labelled after the call, from the recording.
Related how-tos
- Call history Every call on your workspace with who, when, how long, the result and the summary, and each call opened to read what was said.
- Voice profiles Register known voices, with consent, so call and meeting transcripts show their name instead of Person A.
- Recognition settings Decide how sure a match must be before a name is shown, and how long labelled transcripts are kept.