Draft templates with AI
Describe what you need and get three checked versions to edit and save as drafts.
Where to find it
Campaigns › Message templates › Create with AI
Open this screen
Steps
- Open Campaigns › Message templates and press “Create with AI”.
- Choose the “Business type” (or Other and type “Your business”), the “Purpose”, the “Tone”, the “Language” and the “Channel”, and optionally a “Length limit (characters)”.
- Describe it in “What should it say? (one or two lines)” and press “Write 3 versions”.
- Edit any version; the check runs again when you leave the box. Fix the Must fix items.
- Press “Save to my templates” on the version you want. It is saved as a draft.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Business type | Required before writing. | Choose one |
| Purpose | What the message is for. | Reminder |
| Tone | Formal (keigo), Friendly and polite, or Concise. | Formal (keigo) |
| Language | Japanese, English, or Japanese and English. It starts on your screen language. | — |
| Channel | SMS or chat. | SMS |
| Length limit (characters) | 20 to 1,000. Empty uses 70 (Japanese SMS), 160 (English SMS) or 500 (chat). | — |
| What should it say? | One or two lines, up to 400 characters. | — |
Troubleshooting
“Writing with AI is not set up on this service yet…”
AI writing is not configured on this service. Write a template yourself or start from a sample.
“The AI could not write the variants just now…”
Try again in a moment, or start from a sample.
“This organisation has used AI writing 20 times in the last hour. Try again later.”
AI writing is limited per organisation per hour. Wait and try again.
Tips
- The AI never adds prices, offers, phone numbers or promises, and leaves names, dates and links as variables.
Good to know
- Versions are not saved until you press Save to my templates; nothing is sent.
Related how-tos
- Message templates Keep SMS and chat templates for your type of business: start from a sample, build your own library, or draft with AI.
- Write or edit a message template Write a template in Japanese and English with variables, let the check find problems, and save it as a draft or active.
- A template cannot be saved Fix the “Must fix” items the template check finds.