Set the language calls start in
Choose the language your AI agent greets callers in on a line.
Where to find it
Settings › Phone lines › Settings › Main language for calls
Open this screen
Steps
- Open Settings › Phone lines and press Settings on the line.
- Under Main language for calls, choose a language from the list.
- It saves at once and says which language calls to this line now start in.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Main language for calls | The language your AI agent greets callers in. A caller who speaks another language is answered in that language. | Japanese |
Troubleshooting
It says there is no phone voice for the language yet.
There is no phone voice for that language, so calls to the line start in Japanese. Choose another language or keep it; callers can still switch by speaking.
Tips
- This is the line's call language. The language of the screen itself is chosen separately at the top of the page.
Related how-tos
- Phone lines See every phone line, whether your AI agent answers it, and open a line to set its number, AI agent, language, hours and who callers are put through to.
- Choose the AI's voice Pick the voice your AI agent speaks with on calls for the whole workspace.
- Talk to your line on screen Have a conversation with your line's AI agent in the browser, on the same engine as a real call, without dialling anything.