Draft a diagram with built by AI
Have AI draft the whole call diagram from your description, this script, a product's material or your knowledge base.
Where to find it
Campaigns › Scripts › Diagram › built by AI
Open this screen
Steps
- Open a script's Diagram, or New diagram, and press built by AI.
- Under Build from, choose what to draft from, choose the Call type and describe the call.
- Press Draft the diagram.
- Check the draft, then press Use this draft or Discard.
- Replace every [[GAP]], choose the line for each transfer, and press Save.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Build from | Your description, this script, product material or your knowledge base. | — |
| Call type | Outbound — we call them or Inbound — they call us. | — |
Troubleshooting
"The AI could not draft a valid diagram just now. Please try again."
Try again in a moment, or add more detail to your description.
"Fill in every [[GAP]] before saving."
Replace each [[GAP]] with the real value.
Tips
- built by AI never invents prices, partners or phone numbers: a figure it cannot find is marked [[GAP]] for you to fill. A transfer comes back without a line, so you choose it.
Good to know
- Up to 60 steps, including a draft from built by AI.
- Nothing is saved until you save.
Related how-tos
- Script diagram See a script as steps and branches, move and edit them, and save it once for every line, agent and campaign that uses it.
- Draft a script with AI (Built with AI) Explain your business and the call's purpose by voice or text and get a full script drafted from your words and your knowledge base.
- Start built by AI from a call type built by AI first asks what kind of call the script is for. Each of the 23 call types has its own structure and rules; the AI fills it with your agent's information and marks anything it does not know for you to fill in.