Start built by AI from a call type
built by AI first asks what kind of call the script is for. Each of the 23 call types has its own structure and rules; the AI fills it with your agent's information and marks anything it does not know for you to fill in.
Where to find it
Campaigns › Scripts
Open this screen
Steps
- Open 📣 Campaigns > Scripts, open a script's Diagram (or New diagram) and press built by AI.
- Pick a call type. Types are grouped Outbound, Follow-up, Inbound and Operations; type in the search box to narrow them. Arrow keys move between types, Enter picks one.
- Start the interview (recommended), or choose Draft now without the interview.
- Check the draft in the diagram, then press Use this draft or Discard.
- Fill in or remove every step marked Fill in, then press Save. The call type is saved with the script.
Tips
- Outbound: Outbound sales / cold call, Lead qualification, Event invitation, Recruitment screening.
- Follow-up: Prospect follow-up, Warm lead callback, Survey / feedback, Renewal / retention, Win-back, Onboarding / welcome.
- Inbound: Inbound reception / receptionist, Customer support, Technical support / troubleshooting, Q&A / FAQ, Appointment / reservation request, Billing question, Complaint handling, After-hours.
- Operations: Appointment reminder / confirmation, Order status, Payment reminder, Human transfer / escalation, Delivery / logistics notice.
- built by AI uses your agent's profile and prompt, your knowledge base, your products and your business hours. A fact it does not have is left out or marked Fill in; until you fill it in, calls skip that step.
- Every outbound type opens with your business name, the caller as an AI assistant and the purpose, and has a refusal path that ends the call as Do not call (DNC).
- Payment reminders, billing questions and bookings have extra rules: no invented amounts, no payment taken on the call, no payment links or card details, and a booking is only ever a request a person confirms.
- No call type promises to send a text message, and a recruitment screening never asks about age, family, religion, nationality or health.
- The call type shows as a pill on the script list, where you can filter by it. Outbound scripts also have a voicemail switch in Call settings, off by default.
Good to know
- built by AI drafts up to 60 steps. The type's rules are checked whatever the AI wrote; a draft that breaks them is not shown.
- Without an AI model, you get the call type's own template, with your business details filled in.
Related how-tos
- Build a script from a business interview After you pick a call type, built by AI talks with you about your business, one question at a time, by text or voice. It reads your agent and knowledge bases first, asks about what callers really ask, and builds the diagram live as you answer.
- Script diagram See a script as steps and branches, move and edit them, and save it once for every line, agent and campaign that uses it.
- Scripts Keep the call scripts your staff and AI agents follow: write them, draft them with AI, draw them as diagrams and attach them to lines, campaigns and batch calls.