AI agents: messages and fixes

Understand the messages the All agents page can show, and what to do about each.

Where to find it

AI agents › All agents

“You do not have permission for this action.”

Only managers of the organisation can create, change or delete agents. Ask a manager, or ask an owner to give you that role.

“Your plan does not include this. Upgrade your plan to use it.” when choosing Answered by

Choosing which agent answers a line is part of call answering, which your current plan does not include. See Plan & options.

“This organisation has reached its knowledge base limit.”

The organisation has reached the most agents or text it may hold. Delete agents or sources you no longer use.

“The system prompt is too long. It can be up to 200,000 characters.”

Shorten the instructions and move long material into sources.

“Restore points have reached their storage limit. Delete an older one first.”

Delete an old restore point in Restore points…, then save again.

“This organisation has reached its agent limit. Delete an agent before restoring this one.”

Delete another agent before pressing Restore in the Trash.

“This agent was not found. It may have been deleted.”

The agent was deleted or belongs to another organisation. Go back to All agents; look in the Trash if it was deleted.

“Choose an organisation first. This applies to one organisation.”

Your account is not inside a workspace right now. Open the workspace you want to work in, then try again.