Easy mode and Full mode
Easy mode shows only the essentials. Full mode shows every console screen, such as queues, the dialler and reports.
Where to find it
Top of every screen (Console view), and the bottom of the sidebar
Open this screen
Steps
- At the top of any screen, next to “Console view”, press “Easy mode” or “Full mode”.
- The sidebar changes at once. The same two buttons are also at the bottom of the sidebar.
- On a phone in Full mode, the bar at the bottom also has a button that switches to Easy mode.
- Your choice is saved to your account, so it is the same on your other devices.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Easy mode | Shows only the essentials: Home, the setup wizard, call and fax history, inquiries, phone book, phone lines, phone numbers, AI voices, account, plan and help, plus the AI groups. | — |
| Full mode | Shows every console screen, grouped in the sidebar. | — |
Troubleshooting
The buttons do nothing
In the read-only demo the switch is disabled and shows “Read-only demo”.
A screen I used before is gone from the sidebar
You are probably in Easy mode. Press “Full mode” to see every screen again.
Tips
- An account you created yourself starts in Easy mode; a teammate who joins by invitation starts in Full mode.
Good to know
- The mode only changes which screens the sidebar lists. A hidden screen still opens from a direct link, and what you are allowed to do does not change.
Related how-tos
- Home See your desk at a glance when you sign in: today’s calls, the queue, alerts and what is waiting for you.
- How do I change the language of the screens? Show every screen in one of 29 languages. This changes your own screens only, not what callers hear.
- Preferences Your personal settings for theme, text size, focus mode, after-call work, going on break when idle, timezone, date format and audio devices.