How your AI agent answers quickly
Your agent starts speaking as soon as the first part of its answer is ready, and greetings are prepared in advance.
Where to find it
Calls › Call history
Open this screen
Steps
- Managers can open a call in Call history to see how long each spoken turn took.
- Outbound calls have their greeting prepared while the phone rings, so the person who answers hears it straight away.
- Replies are kept short and natural, without phrases such as "one moment, please".
Tips
- Speed depends on the phone network and the AI and voice services, so timings are measured on each call rather than promised.
Good to know
- A reply can still take a moment, especially the first question of a call.