Suggested from your calls
Ready-made prompt lines and script steps for cases callers raise again and again, from conversations you approved.
Where to find it
Voice › Agent voice
Open this screen
Steps
- Open your agent's prompt, or a script in the script editor.
- Under Suggested from your calls, read each suggestion and how often the case came up.
- Click Add to prompt or Add as a step for the ones you want. Nothing changes until you do.
Tips
- A step added to a diagram still needs to be connected to the steps around it.
Good to know
- Only approved learnings seen in two or more conversations are suggested.
Related how-tos
- Learned from conversations Questions, answers, facts and objections from your calls and chats, with personal details removed, waiting for your approval.
- Agent voice Set up one AI agent's voice conversations: its prompt, call voice, engine, transcriber, messages, limits and quick replies.
- Script diagram See a script as steps and branches, move and edit them, and save it once for every line, agent and campaign that uses it.