Learned from conversations
Questions, answers, facts and objections from your calls and chats, with personal details removed, waiting for your approval.
Where to find it
AI agents › What it learned
Open this screen
Steps
- Open 🤖 AI agents > What it learned and choose Learned from conversations.
- Read each item: what kind it is, how often it came up and the calls or chats it came from.
- Approve it, edit it first, or remove it.
- Approved items become your agent's Learned from conversations knowledge and can be used on calls.
Tips
- Nothing reaches your agent until you approve it.
- Personal details such as names, phone numbers, addresses and account numbers are taken out before anything is kept. An item that cannot be cleaned is not kept.
Good to know
- Links to calls show as expired once the call's words are past the 30-day rule. The learning itself stays until you remove it.
Related how-tos
- What it learned See every change an AI agent made to itself from its calls and from saved answers, and revert any of them.
- Suggested from your calls Ready-made prompt lines and script steps for cases callers raise again and again, from conversations you approved.
- Suggestions Close the gaps in your agent's knowledge: questions callers asked that it could not answer, and Q&A written from your sources.