Squads: messages and fixes
Switched off until an operator turns it on
Understand the messages the Squads page can show, and what to do about each.
Where to find it
AI agents › Squads
Open this screenSteps
- Read the message shown at the top of the page.
- Find it below and follow the fix.
- Try again.
Troubleshooting
“Give the squad a name.”
Type a Name in the squad editor.
“A squad needs two to ten of your agents, each on the Vapi engine.”
Keep between two and ten members, all switched to the Vapi engine on the Agent voice page.
“A handoff must go to another member of the same squad.”
Choose another member under Hand over to.
“This organisation has reached its squad limit.”
Delete a squad you no longer use.
“Sync the squad to Vapi first.”
Press Sync to Vapi before Web test call.
“Your plan does not include this. Upgrade your plan to use it.”
Squads are part of call answering, which your plan does not include. See Plan & options.
Good to know
- Squads run on Vapi. They stay switched off until the platform operator adds the Vapi API key; until then the page says Vapi is not connected.
Related how-tos
- Squads Switched off until an operator turns it on Put several AI agents on one call: the first answers, and hands the caller to another agent, for example for complaints or bookings.
- Build a squad with handoffs Switched off until an operator turns it on Choose the agents of a squad, which one answers first, and when each hands the caller to another.