How do I sign in with two-factor authentication?
Finish signing in with the code from your authenticator app, or a recovery code.
Where to find it
Home page › Log in (/login) › Two-factor authentication
Open this screen
Steps
- Sign in with your email address and password as usual.
- The page changes to “Two-factor authentication”.
- Type the six-digit code from your authenticator app, or one of your recovery codes, in “Authenticator or recovery code”.
- Press “Verify and continue”.
Troubleshooting
It says the code is not right
“That code is not right.” Check the time on your phone and type the current code.
It says the sign-in attempt expired
“That sign-in attempt expired. Start again.” Press “← Back to sign in” and sign in again.
It says two-factor is required but not set up
“Two-factor authentication is required for your role, but it is not set up on this account. Ask an administrator of your workspace for help.”
Tips
- Keep your recovery codes somewhere safe: each one lets you in once if you lose your phone.
Good to know
- Two-factor authentication is set up by your workspace’s administrators, not on the sign-in page.