Sign-in and sign-up messages and what to do
Understand each message the sign-in and sign-up pages can show, and get in.
Where to find it
Home page › Log in (/login)
Open this screen
Steps
- Read the message in the box above the form.
- Find the same words below and follow the answer.
- Try again, or use “Forgot password?” if the password is the problem.
Troubleshooting
“Incorrect email or password.”
Check the address and the password (“Show” helps), or reset the password.
“Too many attempts. Try again shortly.”
Too many tries in a short time. Wait a little before trying again.
“This account is disabled.”
The account has been switched off. Ask an administrator of your workspace.
“Sign-in is not allowed from this network.”
Your workspace only allows sign-in from certain networks. Sign in from an allowed network, or ask your administrator.
“Your organisation is suspended. Contact support to restore access.”
Your organisation is suspended. Contact support to restore it.
“That confirmation link has expired or was already used. Request a new one.”
The confirmation link is old. Enter your email and press “Send the link again”.
“That reset link has expired or already been used.”
The reset link is old. Press “Request a new link”.
“Email cannot be sent right now. No message was sent. Try again once outbound email is available.”
Outbound email is not available at the moment, so nothing was sent. Try again later.
“Please use a password of at least 8 characters.”
Use a password of at least 8 characters.
“That email address does not look right.”
Check the address for typos.
Tips
- In the app, “Your session expired. Sign in again.” simply means you need to sign in again.
Good to know
- For your safety, the pages never say whether an address has an account.
Related how-tos
- How do I sign in? Open your workspace with your email address and password.
- How do I reset a forgotten password? Get a reset link by email and choose a new password.
- How do I sign in with two-factor authentication? Finish signing in with the code from your authenticator app, or a recovery code.
- How do I create an account? Create your own free workspace. No card is asked for.
- How do I confirm my email address? Finish your sign-up by opening the confirmation link, or have the link sent again.