Voice profiles: fixing common problems
Fix the messages the Voice profiles page and speaker labels can show.
Where to find it
Voice › Voice profiles
Open this screenSteps
- Read the message on the page or in the toast.
- Find it below and follow its fix.
Troubleshooting
The setup card says Needs setup for voice recognition.
No voice-recognition key is configured for the service, so no voice can be enrolled or recognised. Speaker labels still show Person A, B, C. Ask the service operator.
Record a sample is greyed out.
Voice recognition is not set up yet (see above).
"Record the person's consent before enrolling their voice."
The profile has no active consent. Add the profile again with consent.
"That sample is too large."
Record or upload a shorter sample, about 20 to 30 seconds.
"Record or upload a voice sample."
Record with Record or choose an audio file before Save voiceprint.
"Voice profile not found."
The profile was deleted meanwhile, for example after consent was withdrawn. Reload the page.
Related how-tos
- Voice profiles Register known voices, with consent, so call and meeting transcripts show their name instead of Person A.
- Add a voice sample to a profile Record or upload a short sample so the profile gets a voiceprint.
- Speaker labels: who said what See who spoke when in a call's or meeting's recording, by name for known voices, and correct a label.