Account page messages and what to do

Understand each message the Account page can show, and fix it.

Where to find it

⚙️ Settings › Account (Full mode) · 🏠 Essentials › Account (Easy mode)

“Password is incorrect.”

Both forms check your present password. Type the one you sign in with today.

“That email address is already in use.”

Another account already signs in with that address. Use a different one.

“That email address does not look right.”

Check the address for typos, such as a missing @ or a space.

“That is already the email address on this account.”

The new address is the same as the current one, so nothing changes.

“Email cannot be sent right now. Your address was not changed. Try again once outbound email is available.”

Outbound email is not available at the moment, so nothing was sent and your address was not changed. Try again later.

“The confirmation email could not be confirmed as sent. Your address was not changed.”

The server did not confirm that the email left. Nothing changed; try again later.

“That confirmation link has expired or was already used. Request a new one.”

Send the change again from “Change email address” and use the newest email.

“You are the only owner of … Make somebody else an owner first.”

Your organisation still has other members. Give another member the owner role, then delete your account.

“This account is disabled.”

The account has been switched off. Ask an administrator of your workspace.

Messages are shown in your screen language when a translation exists; otherwise in English.