Forward calls you do not answer
Send calls that none of your devices picks up to another number, tried in order before voicemail.
Where to find it
Settings › My devices › Call forwarding
Open this screen
Steps
- Open Settings › My devices and scroll to Call forwarding.
- Enter Forward to and a Name.
- Choose When and They see, then press Add.
- Press Verify on the new number: it is called and a six-digit code is read out; enter it and press Confirm.
- Use Pause / Resume or Remove to change it later.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| When | Always — never ring me first, When I am already on a call, When I do not answer or When I am signed out. | When I do not answer |
| They see | Which number the forwarded person sees: The caller’s number or Our company number. | The caller’s number |
Troubleshooting
"No forwarding set. Unanswered calls go to voicemail."
Add a forwarding number to send unanswered calls elsewhere.
Tips
- Up to five forwarding numbers: each one is a billed leg and a delay the caller sits through.
Good to know
- A forwarding number is never used until it has been verified.
Related how-tos
- My devices Choose where your calls reach you (this browser, a mobile, a desk phone or a SIP phone), in what order they ring, and where unanswered calls go.
- Add and verify a device Add a mobile, desk phone or SIP phone that your calls ring, and verify it.
- Set transfer targets for a line List the people and numbers the AI puts callers through to, with their own hours, and whether the person hears who is calling first.