Practice calls

Steps

1. Open 🤖 AI agents > What it learned and choose the Practice calls tab.
2. Pick the agents, the number of Japanese and English calls and the scenario mix, then press Start practice batch.
3. Open the batch to follow its progress: the score by criterion, the top issues and every call with its flags.
4. Open a transcript to read the grader's note on each reply; turn on voice for a batch to play the turns.
5. Apply or dismiss each lesson. Corrected replies and questions that need an answer also wait in Suggestions.

Tips

• Nothing is applied without your review; a style tip becomes a guidance version you can revert.
• Up to 25 calls per agent in each language; one batch runs at a time.

Good to know

• Practice calls run inside the product; they never dial a real phone, and only AI usage is billed.
• Practice calls are left out of call history, the Inbox, analytics and call quality.

Related how-tos

• What it learned See every change an AI agent made to itself from its calls and from saved answers, and revert any of them.