What it learned
See every change an AI agent made to itself from its calls and from saved answers, and revert any of them.
Where to find it
AI agents › What it learned
Open this screen
Steps
- Open AI agents › What it learned.
- Under View, keep What it learned selected (Learned from conversations and Practice calls are the other two views).
- If you have several agents, choose the agent at the top right.
- Read the tiles: Q&A learned from calls, Answers saved by people, Passages ranked higher, Passages ranked lower.
- Read Learned guidance: the short style guide the agent follows on calls.
- Go through the table of changes (Change, What changed, By, When) and press Revert on any you do not want.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| AI agent | Which agent’s learning you see. | — |
| Learned guidance | Style only, read after every fixed rule of the call. It never changes the caller’s language, the voice, the rules or the facts. | — |
| Revert | Puts back what the change replaced (managers only). | — |
Troubleshooting
“Nothing learned yet”
After calls with this agent, what it learns appears here.
“There is no agent to add it to yet.”
Press Create an agent first and create one.
Tips
- Learning runs on its own after each call and each saved answer; nothing on this page starts it. The line above the table says when it last ran.
- Kinds of change: Q&A learned from a call, Answer saved by a person, Passage ranked higher or lower, Guidance version, Auto-improve.
Good to know
- This is not model training. New facts only come from your sources or from answers a person saved, never from the AI’s own replies or from what callers said.
- Only managers see Revert.
Related how-tos
- Revert something the agent learned Undo one learned change and stop the agent from learning it again.
- Learned from conversations Questions, answers, facts and objections from your calls and chats, with personal details removed, waiting for your approval.
- Practice calls AI callers phone your AI agents in a simulation in Japanese and English; every call is graded and the lessons wait for your review in What it learned and Suggestions.
- Call quality See every AI agent call scored after it ends, find weak calls, and coach the agent.
- Suggestions Close the gaps in your agent's knowledge: questions callers asked that it could not answer, and Q&A written from your sources.