Keyboard shortcuts and the command palette
Use the keyboard to answer, hang up, mute, search and jump to any screen.
Where to find it
Any signed-in screen
Open this screenSteps
- Press ? (when you are not typing in a field) to show the “Keyboard shortcuts” list. Press it again to hide it.
- Press a to answer a ringing call, h to hang up and m to mute or unmute.
- Press / to jump to the search field on the page.
- Press Ctrl + K (Cmd + K on a Mac) to open the “Command palette”. Type a screen or a customer, move with the arrow keys, press Enter to open and Esc to close.
Troubleshooting
A shortcut does nothing
Shortcuts are ignored while you are typing in a field. Click outside the field first. Answer, hang up and mute only act when there is a call to act on.
Tips
- In the command palette, start typing “Go to a screen, or find a customer…” and pick the result.
Good to know
- Some descriptions in the shortcuts list are shown in English.