Route a number to a line
Choose which line answers each of your phone numbers, from the number inventory.
Where to find it
Settings › Phone numbers › Number inventory › Routes to
Open this screen
Steps
- Open Settings › Phone numbers and scroll to Number inventory.
- In the number's Routes to menu, choose a line, or Unrouted to stop it ringing anywhere.
- A message confirms where the number now goes.
- With no line yet, press Manage phone lines in setup step 1 and add a line with its number there.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Routes to | The line a number rings. | Unrouted |
Troubleshooting
"That line is not in the organisation this number belongs to."
Choose one of your own lines.
"Only an inbound line can answer a phone number."
Choose an inbound line.
Tips
- The same choice is on Phone lines in the Phone numbers card; both change the same setting.
Good to know
- Only owners, administrators and managers can change it.
Related how-tos
- Phone numbers See the phone numbers connected to your organisation, request a new one, route each number to a line, and check call quality.
- Choose which phone number a line answers Connect one of your organisation's phone numbers to a line so calls to that number reach it.
- Add and manage phone lines (main and sub lines) Add your phone lines in one place, give each a name and a phone number on your account, and choose the main line that calls go out from.
- Phone lines See every phone line, whether your AI agent answers it, and open a line to set its number, AI agent, language, hours and who callers are put through to.