Choose which phone number a line answers
Connect one of your organisation's phone numbers to a line so calls to that number reach it.
Where to find it
Settings › Phone lines › Phone numbers, or a line's Settings › Phone number for this line
Open this screen
Steps
- Open Settings › Phone lines.
- In the Phone numbers card, pick the line in the Line menu next to the number. Or open a line's Settings and pick the number under Phone number for this line.
- If the number is on another line now, or the line is already switched on, confirm the message that says what will change.
- Check the line's status pill and A call now would get: next to the number.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Line | Which line a number rings. No line (calls are not answered) leaves the number unused. | No line (calls are not answered) |
| Phone number for this line | Which of your numbers this line answers. No number means no call reaches it. | No number |
Troubleshooting
"No phone number is connected to your organisation yet. Numbers are connected by CallDesk; contact support to add one."
Numbers are connected by CallDesk. Request one on Phone numbers with Request a phone number.
"That number is already on another line. Remove it there first."
Pick No number on the other line first, or move it from the Phone numbers card, which moves it in one step.
"That number answers another line whose call rules are live. Switch those off first."
Turn the AI agent off on the other line, then move the number.
Tips
- A list under the card names the lines with no number: no call reaches them.
Good to know
- A number rings one line at a time.
- Only owners, administrators and managers can change it.
Related how-tos
- Phone lines See every phone line, whether your AI agent answers it, and open a line to set its number, AI agent, language, hours and who callers are put through to.
- Route a number to a line Choose which line answers each of your phone numbers, from the number inventory.
- Request a phone number Ask CallDesk for a new phone number for your organisation; once it is connected, route it to a line.
- Phone numbers See the phone numbers connected to your organisation, request a new one, route each number to a line, and check call quality.