Sync, test, import or delete a squad
Switched off until an operator turns it on
Send a squad to Vapi, try it on a web call, bring in squads from Vapi, or remove one.
Where to find it
AI agents › Squads
Open this screen
Steps
- Open AI agents › Squads.
- On the squad, press Sync to Vapi and wait for Synced to Vapi.
- Press Web test call. The call opens in a new tab and is logged in the call log.
- To bring in squads made in Vapi, press Import from Vapi.
- To remove a squad, press the bin button and confirm with Delete.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Sync to Vapi | Sends the squad to Vapi, the members’ assistants first. | — |
| Web test call | Starts a browser call with the synced squad. | — |
| Import from Vapi | Imports squads made only of your own assistants; others are skipped and counted. | — |
| Delete | Removes the squad here only. Delete it in Vapi too if you no longer need it. | — |
Troubleshooting
“Sync the squad to Vapi first.”
Press Sync to Vapi, then Web test call.
Tips
- After editing a squad, sync it again so Vapi has the change.
Good to know
- Squads run on Vapi. They stay switched off until the platform operator adds the Vapi API key; until then the page says Vapi is not connected.
- Only managers see these buttons.
Related how-tos
- Squads Switched off until an operator turns it on Put several AI agents on one call: the first answers, and hands the caller to another agent, for example for complaints or bookings.
- Build a squad with handoffs Switched off until an operator turns it on Choose the agents of a squad, which one answers first, and when each hands the caller to another.
- Call history Every call on your workspace with who, when, how long, the result and the summary, and each call opened to read what was said.