Plan & options messages and what to do
Understand each message the Plan & options page can show, and fix it.
Where to find it
⚙️ Settings › Plan & options (Full mode) · 🏠 Essentials › Plan & options (Easy mode)
Open this screen
Steps
- Read the message on the page or in the short note at the bottom of the screen.
- Find the same words below and follow the answer.
- Try the action again.
Troubleshooting
“Only an owner or admin of this organisation can change its plan.”
Your role cannot send plan requests. Ask an owner or admin of your organisation.
“A plan change is already waiting for review. Cancel it first to ask for a different plan.”
Press “Withdraw request” on the waiting request, then apply for the other plan.
“This is already your plan.”
Your organisation is already on that plan; nothing needs to change.
“That plan is no longer on the price list.”
The plan was removed from the price list. Choose one of the plans shown now.
“This request has already been decided.”
The operator has already approved or declined it. Reload the page to see the result.
“Request not found.”
The request no longer exists. Reload the page.
“Could not load.”
The page could not read your plan or the price list. Reload the page.
“No plans are published yet.”
The operator has not published a price list yet, so there is nothing to choose.
Tips
- A request that the operator replaced by changing your plan directly is closed with a note saying so.
Good to know
- Nothing is charged on this page, whatever the message.
Related how-tos
- Plan & options See your current plan, the plans on offer, this month’s usage, and ask for a different plan.
- How do I change my plan? Ask the operator to move your organisation to another plan. Nothing is charged here; the change takes effect once the operator approves it.
- How do I withdraw a plan change request? Cancel a plan change request that the operator has not decided yet.