Plan & options
See your current plan, the plans on offer, this month’s usage, and ask for a different plan.
Where to find it
⚙️ Settings › Plan & options (Full mode) · 🏠 Essentials › Plan & options (Easy mode)
Open this screen
Steps
- Open “Plan & options” in the sidebar.
- “Current plan” shows the plan your organisation is on. Under “Plans”, each card lists what the plan includes; your plan is marked “In use”.
- An owner or admin also sees “This month so far” (usage) and an “Apply for this plan” button on the other cards.
- Everyone else sees a note that only an owner or admin can change the plan.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Apply for this plan | Opens a short form to ask the operator to move your organisation to that plan. Owners and admins only. | — |
| Message to the operator (optional) | A note sent with your request (up to 500 characters). | — |
| Withdraw request | Cancels a request that is still waiting for review. | — |
Troubleshooting
I cannot see any Apply button
Only an owner or admin of your organisation can ask for a change. The page says “Only an owner or admin of your organisation can change the plan.” “Ask them to apply for a change on this page.”
Tips
- The plan names, such as Free, Solo, Standard, Business and Enterprise, and their prices come from the price list the operator publishes; the page shows them as they are set today.
- A new workspace that is not yet on a listed plan counts as Free.
Good to know
- Nothing is paid on this page and no card is asked for. A change takes effect once the operator approves it; plan charges are billed by invoice.
- “Credit top-ups” are shown for reference only and cannot be ordered yet.
- The phone numbers a plan includes are not connected automatically: each one is requested on the Phone numbers page.
Related how-tos
- How do I change my plan? Ask the operator to move your organisation to another plan. Nothing is charged here; the change takes effect once the operator approves it.
- How do I withdraw a plan change request? Cancel a plan change request that the operator has not decided yet.
- How do I see this month’s usage? Check how much your organisation has used since the first of the month, in money and in credits.
- Why is a setting locked with “Upgrade your plan”? A setting your plan does not include stays on screen, greyed out, with an “Upgrade your plan” button over it.
- Plan & options messages and what to do Understand each message the Plan & options page can show, and fix it.
- Account See which email address you are signed in with, change that address, or delete your account.