How do I change my plan?
Ask the operator to move your organisation to another plan. Nothing is charged here; the change takes effect once the operator approves it.
Where to find it
⚙️ Settings › Plan & options (Full mode) · 🏠 Essentials › Plan & options (Easy mode)
Open this screen
Steps
- Open “Plan & options” (owner or admin).
- On the card of the plan you want, press “Apply for this plan”.
- Optionally write a note in “Message to the operator (optional)”.
- Press “Send request”. The page shows “Request sent.” and the banner “Plan change requested. It takes effect after the operator reviews it (no payment is taken yet).”
- When the operator decides, the page tells you whether the request was approved or declined, with any note from the operator.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Message to the operator (optional) | Anything the operator should know about the change, up to 500 characters. | — |
Troubleshooting
It warns about phone numbers
The plan includes fewer phone numbers than your organisation has. You can still send the request; the operator will check this with you.
It says a change is already waiting
“A plan change is already waiting for review. Cancel it first to ask for a different plan.” Press “Withdraw request”, then apply again.
Tips
- Press “Cancel” to close the form without sending anything.
Good to know
- Only one request can wait at a time.
- Only an owner or admin of the organisation can send a request.
Related how-tos
- Plan & options See your current plan, the plans on offer, this month’s usage, and ask for a different plan.
- How do I withdraw a plan change request? Cancel a plan change request that the operator has not decided yet.
- Plan & options messages and what to do Understand each message the Plan & options page can show, and fix it.