Suggestions
Close the gaps in your agent's knowledge: questions callers asked that it could not answer, and Q&A written from your sources.
Where to find it
Sources › Suggestions
Open this screen
Steps
- In the sidebar, open Sources › Suggestions.
- Choose a View: Gaps, Caller questions or Suggested Q&A.
- In Gaps, read each question and why it is a gap, then press Add as Q&A or Dismiss.
- In Caller questions, write answers for questions that need one.
- In Suggested Q&A, add the answers written from your sources, or press Generate more.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| View | Gaps, Caller questions or Suggested Q&A. | Gaps |
| Show | Open, Added as Q&A or Dismissed (in Gaps). | Open |
| Filter | All, Not covered by sources, Low confidence, Declined by the agent. | All |
| Sort | Most critical or Newest. | Most critical |
| Search questions or phone lines | Filters the list. | — |
Troubleshooting
"Could not load suggestions"
Reload the page.
Tips
- A question appears in Gaps when your agent could not answer a caller from its sources and said so.
Good to know
- 20 questions per page.
- Members can read sources; only workspace managers can add, change or delete them.
Related how-tos
- Close a gap: add a caller's question as Q&A Turn a question your agent could not answer into a Q&A it can.
- Answer the questions callers asked See every question callers asked, grouped with how often, and write the answers that are missing.
- Add Q&A suggested from your sources Review Q&A the AI wrote from an agent's own sources and add the good ones.
- Q&A Teach the agent exact answers to specific questions.
- What it learned See every change an AI agent made to itself from its calls and from saved answers, and revert any of them.