Playground: messages and fixes
Understand the messages the Playground can show, and what to do about each.
Where to find it
AI agents › Playground
Open this screenSteps
- Read the message in the chat, the banner or the pop-up note.
- Find it below and follow the fix.
- Ask your question again.
Troubleshooting
“There is no AI agent yet. Create one first, then try it here.”
Press All agents and create an agent, then come back.
“No AI model is connected for drafting replies yet, so the playground shows the notes the agent would answer from.”
Replies cannot be drafted on this service right now. The notes shown are what the agent would answer from.
“AI processing is turned off for this organisation, so no reply is drafted.”
AI processing is switched off for your organisation, so only notes are shown. Ask the platform operator if it should be on.
“Too many playground messages this hour. Try again later.”
Wait a while, then send again.
“The AI model did not answer. Try again.”
Send the message again.
“Nothing in the knowledge base matched this question.”
Add the answer as a source (for example Q&A), or teach it with Edit.
“The knowledge base is empty.”
The agent has no indexed sources. Press Add a source.