Playground
Chat with an AI agent to check its answers, and see which knowledge base notes each answer came from, before it talks to callers.
Where to find it
AI agents › Playground
Open this screen
Steps
- Open AI agents › Playground.
- Choose the AI agent at the top right.
- Type a question in Ask anything… and press Send (or Enter), or click one of the suggested questions.
- Read the reply. Under it, Knowledge base notes used says how many notes matched; Show the notes lists them.
- Rate the reply with Good reply or Needs work, or press Edit to teach the right answer.
- Press Reset chat to start a new conversation.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| AI agent | Which agent you are testing. The choice carries over to the other AI agent pages. | — |
| Data sources | What the agent answers from, by type. Manage and Add a source open the Sources pages for this agent. | — |
| Voice replies | Reads each reply aloud in the agent’s call voice or in a voice you pick to test. | Off |
| Instructions (System prompt) | The agent’s instructions; managers can edit, Translate and Save them here. | — |
| Reset chat | Clears the conversation. The agent and its settings do not change. | — |
| Speak your message | Dictate a question with the microphone. Shown when the browser supports speech recognition. | — |
| Voice mode / Voice off | Turns reading replies aloud on or off from the chat header. | — |
Troubleshooting
The reply shows notes instead of an answer.
No AI model is connected for drafting replies, or AI processing is turned off for your organisation. The notes are what the agent would answer from.
“Nothing added yet. Until a source is added, the agent can only say it cannot confirm.”
Press Add a source and give the agent something to answer from.
Tips
- The conversation with each agent survives a page reload in the same browser tab.
- A banner says when calls do not use this knowledge base yet; then what you try here does not change what a live call says.
- Open the Playground for one agent straight from its page with Open playground.
Good to know
- Only managers can edit the instructions or teach answers; everyone can chat and rate.
- The number of playground messages per hour is limited.
Related how-tos
- Rate a reply and teach the right answer Mark replies as good or needing work, and save a corrected answer the agent will use from then on.
- Hear replies aloud in the Playground Have the Playground read each reply in the agent’s call voice, or try another voice without changing the agent.
- Edit and translate instructions in the Playground Change the agent’s instructions while testing, translate them into the agent’s language, and save.
- Playground: messages and fixes Understand the messages the Playground can show, and what to do about each.
- All agents See every AI agent in your organisation, which phone lines each one answers, and open one to change it.
- Voice playground Type a line, pick a voice and hear it the way callers would, before it goes on a call.