Transcriber settings
Set the language the agent listens for and how it decides the caller has finished speaking.
Where to find it
Voice › Agent voice
Open this screen
Steps
- Open Voice › Agent voice and pick the agent in AI agent at the top right.
- In Transcriber, choose a Language, or Detect automatically.
- Move Silence threshold: lower for faster turn-taking, higher to allow longer pauses.
- Move Noise sensitivity: more sensitive or less sensitive to background sound.
- Press Save in the bar at the bottom. Discard changes puts the saved values back.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Language | The language the transcriber listens for. | Detect automatically |
| Silence threshold | Seconds of quiet before the caller's turn ends, from 0 to 1.5 s. | 0.75 s |
| Noise sensitivity | From 0 to 100%. | 50% |
Tips
- Raise the silence threshold if the agent cuts callers off mid-sentence.
Good to know
- A banner on the page says which of these settings live calls use today.