Interruptions, silence and call limits
Decide whether callers can talk over the agent, when a silent call ends, and how many and how long calls may be.
Where to find it
Voice › Agent voice
Open this screen
Steps
- Open Voice › Agent voice and pick the agent in AI agent at the top right.
- In Conversation, tick or untick Allow interruptions and set End the call after silence in seconds.
- In Limits, set Calls at the same time, Longest call in minutes and Calls per day. Leave Calls per day empty for no limit.
- Press Save in the bar at the bottom. Discard changes puts the saved values back.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Allow interruptions | Lets callers speak over the agent. | On |
| End the call after silence | Seconds of silence before the call ends, 10 to 3600. | 300 seconds |
| Calls at the same time | 1 to 100. | 20 calls |
| Longest call | 1 to 120 minutes. | 15 minutes |
| Calls per day | 1 to 100,000, or empty for no limit. | No limit |
Tips
- Values outside the ranges are brought back inside them when saved.
Good to know
- A banner on the page says which of these settings live calls use today.