Tell callers a call may be recorded and monitored
Choose whether callers on a line first hear that the call may be recorded and monitored.
Where to find it
Settings › Phone lines › Settings › Rules for calls › Monitoring notice (or step 5 of the Setup wizard)
Open this screen
Steps
- Open Settings › Phone lines and press Settings on the line.
- Find Monitoring notice under Rules for calls, below who to put through.
- In Tell callers choose Default (on where recording needs consent), Always or Never. It saves at once.
- Read the line above the menu: it says what callers hear now.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Tell callers | Whether the notice is said first on calls to this line. | Default (on where recording needs consent) |
Troubleshooting
The card is not shown.
It appears only where calls can actually be listened to on this service. Without it, nothing is said.
Tips
- On AI calls the notice comes before the greeting.
Good to know
- Only owners, administrators and managers can change it.
Related how-tos
- Phone lines See every phone line, whether your AI agent answers it, and open a line to set its number, AI agent, language, hours and who callers are put through to.
- Set a queue's skill, overflow, ringing and announcements Decide who is offered a queue's calls, where they overflow, how long they ring, and what callers hear before being connected.