Check how fast leads are called
See how long new leads wait for their first call, and which were never called.
Where to find it
Campaigns › Revenue › Leads
Open this screen
Steps
- Open Campaigns › Revenue on the “Leads” tab.
- Read “Speed to lead”: the median minutes and how many leads have never been called.
- Check the table: lead, source, when it was received, the first call and the delay (green up to 5 minutes, amber up to 60, red beyond or “never called”).
- Call the “never called” leads from Prospects or the dialer.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Speed to lead | Enquiry to first dial, over the last 30 days. | 30 days |
| Delay | Minutes from received to first call. | — |
Troubleshooting
A lead I called shows “never called”.
The call was not linked to that contact. Call from the contact's page or the dialer so the call is recorded on the contact.
Tips
- The table shows the 25 most recent leads.
Good to know
- Only calls recorded in Call count.
Related how-tos
- Revenue See your pipeline as money: the weighted forecast, quotes, contracts and renewals, how fast leads are called, and duplicate or at-risk records.
- Prospects (phone book) See everyone your team calls in one list or pipeline board, find a contact, move them between stages and open their record.
- Dialer Call a contact or any number: from this browser, by ringing your own phone first, or by having your AI agent place the call.