Set your status (available, on break, offline)
Tell the desk whether you can take calls by setting your own status.
Where to find it
Menu (sidebar, bottom) › your status
Open this screenSteps
- Look at the bottom of the menu, under your name.
- Open the status list and choose “● Available”, “● On a call”, “● Do not disturb”, “● On break” or “● Offline”.
- The change is saved at once; the status bar's “Agents” count and the Supervisor screen update with it.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Status | Your availability as the rest of the desk sees it. | ● Available |
Troubleshooting
My status changed to “On break” by itself.
After a period of inactivity set in your preferences, an available user is set to On break automatically. Set it back to Available when you return.
The status list is greyed out.
In the read-only demo it cannot be changed.
Tips
- A supervisor can also change your status from the Supervisor screen; that change is recorded against their name.
Good to know
- On a phone-sized screen the menu is hidden; open the menu to reach the status list.