Set an agent live or back to draft
Mark an agent as live when it is ready, or pause it as a draft.
Where to find it
AI agents › All agents › Line & status
Open this screen
Steps
- Open AI agents › All agents and click the agent.
- In Line & status, press Set live. To pause it, press Set to draft.
- Check the pill under Line & status: Live or Draft.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Set live / Set to draft | Switches the agent between Live and Draft. | Draft (for a new agent) |
Tips
- A line left on Default under Answered by is answered by the organisation’s default agent: the agent linked from the Chat App if there is one, otherwise the first live agent.
- A line set to a particular agent under Answered by uses that agent, live or draft.
- To change several agents at once, select them in the list and press Set live or Pause.
Good to know
- Only managers see these buttons.