Check a number and save a contact’s consent
Check by hand whether a number is on your suppression list, and see or record the consent on file for a contact.
Where to find it
Settings › Do-not-call & rules
Open this screen
Steps
- Open Settings › Do-not-call & rules and go to May we call this number?
- Type the Number and press Check (or Enter). Read the text next to the label: "No restriction found." means the number is not on your suppression list.
- Under Consent on file, type the Contact id to see the consents recorded for that contact.
- Admins and managers: choose For (marketing, service, recording or profiling) and the Channel, describe How it was given, and press Record it.
- Press Withdraw on a consent the person took back.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Number | The number to check. | — |
| Contact id | The contact whose consents are shown. | — |
| For | marketing, service, recording or profiling. | marketing |
| Channel | Phone, SMS, Email or any. | Phone |
| How it was given | The evidence, for example the form they signed and the date. | — |
Troubleshooting
"Provide a phone number."
Type a number before pressing Check.
"Give the contact id"
Type the Contact id before pressing Record it.
Tips
- Each consent shows its state: given, refused or withdrawn.
Good to know
- This check looks at the suppression list only; calling hours, attempt limits and consent are checked when a call is placed.
- Consent recorded here is not the written consent that AI agent calls to US or Canadian numbers need.
Related how-tos
- Do-not-call & rules Keep the numbers that must never be called, see what the calling rules refused, check a number and its consent, and block unwanted callers.
- A call was refused: international, US or Canadian number, or a special number Understand why calls outside Japan, and AI agent calls to US or Canadian numbers, are refused.