Opening and error messages
Write what the agent says first, and what it says when something goes wrong.
Where to find it
Voice › Agent voice
Open this screen
Steps
- Open Voice › Agent voice and pick the agent in AI agent at the top right.
- In Messages, write the Opening message, for example a greeting and an offer to help.
- Write the Error message the agent says if something goes wrong.
- Press Save in the bar at the bottom. Discard changes puts the saved values back.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Opening message | What the agent says first. Up to 1,000 characters. | Empty |
| Error message | What the agent says when something goes wrong. Up to 1,000 characters. | Empty |
Tips
- Keep the opening message to one or two short sentences; callers hear it before they can speak.
Good to know
- A banner on the page says which of these settings live calls use today.