How do I reset a forgotten password?
Get a reset link by email and choose a new password.
Where to find it
Home page › Log in (/login) › Forgot password?
Open this screen
Steps
- On the sign-in page, press “Forgot password?”.
- Enter your “Email” and press “Send reset link”.
- Open the email and follow the link. The page asks for a “New password”.
- Type it in “New password” and again in “Confirm new password” (at least 8 characters).
- Press “Set new password”, then sign in with the new password.
Troubleshooting
The link says it has expired
“That reset link has expired or already been used.” Press “Request a new link” and use the newest email.
The passwords do not match
“The two passwords do not match.” Type the same password in both fields.
It says email cannot be sent right now
“Email cannot be sent right now. No message was sent. Try again once outbound email is available.” Try again later.
Tips
- Check your spam folder if the email does not arrive.
Good to know
- For your safety, the page says the same thing whether or not an account exists for that address.
- Each reset link works once.