Add numbers to the do-not-call list, or remove one

Make sure a number is never called again, or import a list of them, and remove a number when the person asks to be called again.

Where to find it

Settings › Do-not-call & rules

Open Settings › Do-not-call & rules and press Add numbers.
Type the Phone number, the Country (helps read national numbers) such as JP, choose a Reason and add a Note (who asked, and when).
Or paste many in Or paste many, one per line (admins and managers).
Press Suppress number (or Import list for a pasted list). The page says how many were suppressed and how many could not be read.
To remove a number, find it with Search numbers or notes… and press Remove (admins and managers).

Setting	What it does	Default
Phone number	The number to suppress.	—
Country (helps read national numbers)	Two letters, used to read a number without its country code.	—
Reason	Asked not to be called, Wrong number, Complaint, Imported list or Policy.	Asked not to be called
Note	Who asked, and when.	—
Or paste many, one per line	A list of numbers, all with the same reason and note.	—

"That number could not be read as a phone number."

Include the country code, or fill in the Country.

"Paste at least one number."

The pasted list was empty.

"{n} suppressed, {skipped} unreadable"

Some lines were not numbers; fix them and import those again.

"You do not have permission for this action."

Importing lists and removing numbers needs the admin or manager role; a number blocked for all organisations only the platform operator can remove.

The suppression list is your organisation's own: it blocks your calls, not other organisations'.