Hear your voice on your own phone (short check)
Hear your organisation's voice on a real phone: one short test line, then it hangs up.
Where to find it
Settings › Phone numbers › Call my phone (test)
Open this screen
Steps
- Open Settings › Phone numbers and find Call my phone (test).
- Read the card: if a real phone cannot ring yet, it says why and the button stays off.
- Under "Caller ID (call from)", choose the tab of the number to call from. The test phone number is already filled in. Press "Call my phone", then "Place the test call".
- Answer: a short test line is said in your organisation's voice, then the call ends. A note says if a standard voice was used instead of yours.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Caller ID (call from) | Every number of your account you can call from, each with its line's name. Your phone shows this number. | The current outbound caller ID |
| Test call number | Test calls ring only the test phone number set for this service. It is filled in and cannot be changed; the note under it shows how many test calls are left this hour. | — |
Troubleshooting
"A real phone cannot ring yet: telephony is in simulator mode. The platform operator switches it to Twilio."
Real calls are not switched on for this service yet.
"A real phone cannot ring yet: there is no number to call from. Request a number for this workspace on this page."
Use Request a phone number first.
"Too many test calls this hour. Please try again later."
Wait and try again.
"The carrier did not place the call. Check the number and try again."
Check the number you entered.
"A test call can only ring the test phone number, so no call was placed."
Test calls go only to the test phone number. To call someone else, use the dialer.
"That number is not an active number of this workspace, so no call was placed. Choose another number."
Choose another number from the list. Only your own account's numbers can be used.
Tips
- To test the whole conversation with your AI agent, use Hear it on a real phone in a line's settings instead.
Good to know
- Each test is a real, billed call.
Related how-tos
- Hear your line on a real phone Have your line ring your own phone and answer it the way a caller is answered, or call the line from any phone.
- Test incoming and outgoing calls Try your line before switching it on: on screen, on your own phone, and with your agent calling a number.
- Choose the AI's voice Pick the voice your AI agent speaks with on calls for the whole workspace.
- Phone numbers See the phone numbers connected to your organisation, request a new one, route each number to a line, and check call quality.