Choose your agent's voice
Pick the voice your AI agent speaks on calls, from the voices that speak your line's call language.
Where to find it
Home › Setup wizard › Choose your agent's voice (step 2)
Open this screen
Steps
- Open Home › Setup wizard and go to Choose your agent's voice (step 2).
- If you have no AI agent yet, press Create your AI agent. Its knowledge base is chosen in step 4.
- It opens on the AI agent that answers the line you chose in step 1. To edit another agent, choose it in AI agent.
- Open Voice and pick a voice. Only voices that speak the line's call language are listed, those made for it first.
- Press Play to hear a sample, and Stop to end it. Adjust the sliders when the voice takes them.
- Press Save voice.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Voice | The voice your agent speaks on calls. Same as the workspace voice uses the voice chosen for the whole workspace. | Same as the workspace voice |
| More voices | More voices you can pick, shown when they are available for your workspace. | — |
| Standard | Clears the own voice of the agent's line, so the line follows your account's call voice. | — |
Troubleshooting
"You have no AI agent yet. Create it here, then choose its voice."
Press Create your AI agent. Then pick its voice here, and its knowledge base in step 4.
"This voice is no longer in the catalogue. Choose another one."
Pick another voice from the list and press Save voice.
Tips
- The call language is set in step 1. Change it there to see the voices for another language.
- The test step's Choose the voice link opens this step.
- The voice you save here becomes your account's call voice and your own voice, and the agent's line follows it. AI voices and the agent pages show the same voice. Other lines given their own voice under AI voices › Voice per phone line keep it.
Good to know
- This step is optional.
- Only workspace managers can change it; others can read it.
Related how-tos
- Setup wizard Set up phone answering in seven steps, one at a time: a phone line and its business hours, your agent's voice, your AI prompt, the knowledge base your agent answers from, who to put through and the rules for calls, a test, then switching your AI agent on.
- Build your AI prompt Shape how your AI agent behaves on calls: its persona and model, its instructions and quick replies.
- Choose the AI's voice Pick the voice your AI agent speaks with on calls for the whole workspace.
- Agent voice Set up one AI agent's voice conversations: its prompt, call voice, engine, transcriber, messages, limits and quick replies.