Live assist: the next question
While you talk, the panel shows the next question from your script or business interview, fills in answers it hears and shows how much is covered.
Where to find it
Calls › Dialer
Open this screen
Steps
- Before the call, pick a script or a business interview under Follow in the phone bar, or pick one in the panel during the call.
- Open Live assist and choose Next question. Ask next shows what to ask now and what comes after it.
- As the other person answers, answers are filled in with the words they came from. Unsure ones are marked to check.
- Use Mark answered, Skip or Undo on any item. The count shows how many are covered.
Tips
- With a script, the panel follows your script diagram step by step. With a business interview, it asks the topics still open in priority order, and the answers feed the interview.
Good to know
- Answers are only filled from words that were actually said. Anything unsure is flagged for you, never filled.
- Without AI on the workspace, answers are only flagged.
Related how-tos
- Live transcript of your calls Calls you make or answer in the browser phone are written down as you talk, both sides labelled, and saved with the call.
- Script diagram See a script as steps and branches, move and edit them, and save it once for every line, agent and campaign that uses it.
- Dialer Call a contact or any number: from this browser, by ringing your own phone first, or by having your AI agent place the call.