Write, edit or delete a script
Write a call script as text, link it to a campaign, and change or delete it later.
Where to find it
Campaigns › Scripts › New script / Edit
Open this screen
Steps
- Open Campaigns › Scripts and press New script (or Edit on a script).
- Enter the Title.
- In Campaign, choose the campaign it is for, or All campaigns.
- Write the Script. You can use the placeholders listed at the top of the page.
- Press Save script.
- To delete a script, press Delete on its card and confirm.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Title | The script's name. | — |
| Campaign | The campaign it is for. | All campaigns |
| Script | The text of the call. | — |
Troubleshooting
Save script is greyed out.
Both the Title and the Script need text.
Tips
- Write what the call should achieve at each stage; the AI agent says it in its own words.
Good to know
- Members can read scripts; managers and administrators create, edit and delete them.
Related how-tos
- Scripts Keep the call scripts your staff and AI agents follow: write them, draft them with AI, draw them as diagrams and attach them to lines, campaigns and batch calls.
- Attach a script to a line, campaign or batch call Make a phone line, a call campaign or a batch call follow a script.
- Script diagram See a script as steps and branches, move and edit them, and save it once for every line, agent and campaign that uses it.