Check whether your AI agent answers a line
Know at a glance which lines your AI agent answers, which ring your team, and what is still missing.
Where to find it
Settings › Phone lines › Lines
Open this screen
Steps
- Open Settings › Phone lines.
- Find the line under Lines and read its pill: Your AI agent answers (switched on and ready), Switched on, but not ready (switched on, but calls ring your team until something is fixed) or Your AI agent makes calls (switched off).
- Read the grey line under the pill: it names the first thing still missing, for example that the line has no phone number yet.
- Press Settings to see the full list under Your AI agent on this line and fix each item.
Troubleshooting
The pill says Your AI agent makes calls although I set up an agent.
The line's AI agent is switched off. Open the line's Settings and press Turn on under Your AI agent on this line.
Tips
- In Phone numbers on the same page, A call now would get: says whether a call right now falls in or outside business hours.
Related how-tos
- Phone lines See every phone line, whether your AI agent answers it, and open a line to set its number, AI agent, language, hours and who callers are put through to.
- Switch your AI agent on for a line Have your organisation's own AI agent answer calls to a line and hold the conversation.
- Phone line problems and what they mean Understand each message a line can show about why the AI agent cannot answer or why real calls do not reach it, and fix it.