Choose which AI agent answers each line
When you have more than one AI agent, pick the one that answers each phone line.
Where to find it
All agents › an agent › Phone line / Answered by
Open this screen
Steps
- Open All agents in the AI agents part of the sidebar and open the agent.
- Find the table of phone lines with Phone line, Status and Answered by.
- In Answered by, choose the agent for each line. A line left on the default answers with your default agent.
- It saves at once. Then check the line under Settings › Phone lines.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Answered by | The AI agent that answers this line. | The default agent |
Troubleshooting
"This organisation has no phone line yet."
Create a line first in the Setup wizard.
Tips
- Choosing the agent does not switch it on: the line's Turn on does.
Good to know
- Only owners, administrators and managers can change it.
Related how-tos
- Phone lines See every phone line, whether your AI agent answers it, and open a line to set its number, AI agent, language, hours and who callers are put through to.
- All agents See every AI agent in your organisation, which phone lines each one answers, and open one to change it.
- Switch your AI agent on for a line Have your organisation's own AI agent answer calls to a line and hold the conversation.